Komunikasi Bisnis- Complaint Letter

Amy Frannie

42 Malloy Street

Chauncey,  CA 72736

(661) 873-5678

amyfrannie@hotmail.com

August 21, 2013

Mr. Calvin Allen

President and CEO

Queen Royal hotel

 33 Carolyn Street

 Matterhorn, NY 56654

Dear, Mr. Calvin

I have been a loyal customer of your hotel and have always appreciated the excellent customer service you offer. Yet a recent unpleasant experience at your hotel has shaken my belief in your ability to provide top notch customer care all the time.

I stayed in room 402 of your Queen Royal hotel from july 3^rd  to 7^th. Throughout my stay I was served mediocre food. The bathroom fittings were faulty and the room service was pretty bad. I complained to the manager but that didn't improve the situation until the third day of my stay.

I am writing to encourage you to improve your customer service as I don't want this experience to ruin my positive impressions about your hotel. If this is the kind of service that loyal customers receive, I can only imagine how worse it can get in the case of others. I just hope that these problems will be solved prior to my next visit.

                                                                                                                 

                                                                                                                     Sincerely,

Amy Frannie

                                                                                                                         Amy Frannie